With our WoodSnap High Quality Promise we want you to know that we care about you! We don't just want customers, we want fans! If there is a problem with your WoodSnap (damaged, smudges, incorrect text that we added) we will make it right for you! If you are unhappy with your print please contact our Customer Service department with your concerns at:email@example.com by phone at (951) 684-3111 within 10 days** of receiving your print.
Due to volume and customization restraints, we highly recommend double checking your order at the shopping cart. We strive to create the best WoodSnap experience for our customers, so please make sure you triple-check your submissions for any errors with imagery, missing or incorrect information, capitalization mistakes, typos, etc. WoodSnap will not be responsible for reprinting/refunding orders due to customer error (typos or mistakes on text created by customer, inappropriate photos).
**After 10 days, the High Quality Promise is not applicable and orders cannot be returned or refunded.
***Please note: High Quality Promise does not apply to Stock/Licensed artwork. All Sales are Final on these products.
If your WoodSnap has been damaged during transit, you will need to take a photo of the damaged product and/or damaged packaging and email photos to firstname.lastname@example.org. From there we will get in touch with you and correct this for you right away.
Upon contacting us, further details on replacement procedures will be provided. Please save all packing material, as it will be required by Fed Ex to inspect to determine if the package was damaged by them in shipping.
If you have any other questions about returns please feel free to contact us.